馬來西亞的中文外包客服好像還是比較經(jīng)常招人的，經(jīng)常也是非常的經(jīng)常，錢少也是比較的錢少，估計(jì)普通話講得好應(yīng)該會(huì)比較容易去應(yīng)聘吧。辦公環(huán)境也是比較常規(guī)的那種了，如下：

地址在吉隆坡的PJ地區(qū)，就是上下班時(shí)間比較堵車的地方。公司名字為Envo Business Process Outsourcing (BPO)。

具體要求也是沒有什么特別的，比如說

• 在規(guī)定的時(shí)間內(nèi)回復(fù)客戶的詢問
• 通過我們的支持渠道處理客戶的詢問
• 為客戶提供適當(dāng)?shù)姆?wù)恢復(fù)、支持和建議
• 協(xié)助客戶解決各種問題，包括產(chǎn)品信息、購(gòu)買、交付狀態(tài)、訂單、付款、促銷、反饋和投訴
• 將客戶的反饋和問題正確記錄并升級(jí)給相關(guān)部門

最低學(xué)歷要求為SPM /文憑或相關(guān)領(lǐng)域的證書
精通中文和英文是必要的
至少1年的客戶服務(wù)領(lǐng)域經(jīng)驗(yàn)，有呼叫中心經(jīng)驗(yàn)者優(yōu)先
具備良好的演講和談判技巧，能夠根據(jù)客戶需求調(diào)整產(chǎn)品
熟練使用計(jì)算機(jī)
積極的工作態(tài)度，能夠在快節(jié)奏和動(dòng)態(tài)的環(huán)境中工作
獨(dú)立、主動(dòng)和自我激勵(lì)

英文要求詳情主要如下：

Responsibilities :

– Respond to customer inquiries within the designated timeframe
– Handle customer inquiries through our support channels
– Provide suitable service recovery, support, and recommendations to customers
– Aid customers with a variety of issues including product information, purchases, delivery status, orders, payments, promotions, feedback, and complaints
– Properly record and escalate customers’ feedback and issues to relevant departments

Requirements :
– Minimum qualification of SPM/Diploma or relevant certification in any discipline is required
– Proficiency in Mandarin and English languages is necessary
– At least 1 year of experience in Customer Services field, with an advantage of call center experience
– Possess good presentation and negotiation skills with the ability to tailor the product to meet customer requirements
– Proficient in using computers
– Positive working attitude and ability to work in a fast-paced and dynamic environment
– Independent, proactive, and self-motivated

總而言之，我們需要早早就想到哪天不工作的時(shí)候靠什么吃飯，找到一個(gè)好產(chǎn)品或者是好服務(wù)，就應(yīng)該馬上現(xiàn)在right now就開始不是嗎？小曹的網(wǎng)絡(luò)引流立體方案長(zhǎng)期分享給大家，點(diǎn)擊詳情看之前的文章《一人一“站”+一副業(yè)！》希望對(duì)你們有用。